Privacy Policy

Last Updated: June 16, 2026

Welcome to the applications under the Hipporate account system.This Privacy Policy (hereinafter referred to as "this Policy") is formulated and issued by [Hipporate] to regulate how we collect, use, store, transfer, and otherwise process your personal information; to clarify the principles, scope, and rules governing the processing of personal information; and to strictly ensure that all personal information processing activities comply with applicable legal requirements, including but not limited to the [UK General Data Protection Regulation]( (GDPR) and the Data Protection Act 2018), the[ California Consumer Privacy Act ](CCPA), and the[ Children's Online Privacy Protection Act] (COPPA), in order to effectively safeguard the security of your personal information and your legal rights.

Please pay special attention: If you do not agree with any part of this Policy, you must immediately stop using and delete or uninstall the relevant applications you have downloaded. If you continue to use the application after receiving notice of an updated Policy, you will be deemed to have read, understood, and agreed to the updated Privacy Policy.

1. Our Compliance with GDPR and CCPA

1.1 GDPR (General Data Protection Regulation)If you are located in the European Economic Area (EEA), you are entitled to the following rights under the GDPR:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct your personal data.
• Right to Erasure: You may request the deletion of your personal data, except in certain circumstances.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data.
• Right to Data Portability: You may request that we provide your data in a machine-readable format so it can be transmitted to another service provider.
• Right to Object: You may object to our processing of your personal data based on legitimate interests.

The above applies to the EEA. If you are located in the EEA and wish to exercise your GDPR rights, please contact us via our customer service email with your request.

1.2 CCPA (California Consumer Privacy Act)

If you are a California resident, you are entitled to the following rights under the CCPA:

• Right to Know: You have the right to request that we disclose the categories and purposes of the personal information we collect about you.
• Right to Delete: You have the right to request that we delete your personal information. Please note that under the CCPA, when your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data, we may not be able to delete your personal information immediately. In such cases, we will inform you of the specific reasons and endeavor to accommodate your privacy needs as much as possible.
• Right to Opt-Out of the Sale of Personal Information: We do not sell your personal information, but you may still request that we do not share certain data with third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

The above applies to California. If you are a California resident and wish to exercise your CCPA rights, please contact us via our customer service email with your request.

2. Scope of Application

This Privacy Policy applies to your interactions with us when using this application and related services, including but not limited to using application features, accessing related services, contacting us, submitting feedback or inquiries via email, and other service-related interactions.

For the purposes of this Privacy Policy, [Hipporate] (hereinafter referred to as "we," "us," or "the Company") is the data controller in relation to the processing of your personal data.

This Privacy Policy does not apply to products, services, or websites provided independently by third parties. To support the operation of the application, we may integrate third-party services (such as analytics, payment, or infrastructure service providers). To the extent necessary, relevant third parties may process certain information in accordance with their own privacy policies. We do not sell your personal data. For further information on how third parties process your information, we recommend that you review their respective privacy policies and data processing practices.

Scenarios covered by this PolicyThis Privacy Policy applies in the following situations:

• When you use the applications and related services provided under this developer account;
• When you provide personal information to us via email or other means for inquiries, customer support, complaints, feedback, or other communication purposes.

Your choices regarding information provision:To the extent permitted by law, you may choose not to provide us with certain personal information. However, please be aware that in some cases, if such information is necessary for service provision, account security, payment processing, or legal compliance, your refusal to provide it may result in some features being unavailable or services being limited.

Additionally, you may not be suited to use our services under the following circumstances:

• Applicable law prohibits you from providing the relevant information;
• You do not agree with the data processing practices described in this Privacy Policy;
• Your jurisdiction requires specific consent that has not yet been obtained;
• You have not reached the minimum age required by applicable law (for example, some regions require users to be at least 18 years old or to have reached the statutory minimum age).

Your acceptance of this Policy:Please read this Privacy Policy carefully before using the application. By downloading, accessing, or continuing to use the application, you acknowledge that you have read and understood this Policy and consent to the processing of your information as described herein. If you do not agree with this Policy, please stop using and uninstall the application.

3. Our Privacy Practices

We are committed to being transparent about how we handle your information. This Privacy Policy explains the types of information we may collect, how we use, share, retain, and protect that information, as well as the rights and choices you may have under applicable law.

Please read this Privacy Policy carefully to understand our data processing practices and the choices you can make when using this application and related services.

4. What Information Do We Collect?

In this Policy, we set out the categories of information we collect. Please keep the following in mind. We collect:

4.1 Account Information: When you register for the application or modify your profile settings, we collect the data you provide, such as username, phone number, profile picture, and assign you a unique account identifier.

4.2 Payment Information: When you purchase relevant services through a payment platform, we only collect transaction data from those platforms and do not collect or store sensitive information such as full payment card numbers.

4.3 Usage Data: We collect data when you use the application, including messages, photos, videos, gifts, and other user data. In addition, we process your conversations with other users and the content you share while using the service; such content may be temporarily stored to help prevent policy violations.

4.4 Communication Data: When you contact our customer support or report an issue, we collect your contact information, the content of your message, and other related data, such as your name or alias, email address, IP address, and any additional information you provide. This is primarily used to respond to and resolve the issues you raise.

4.5 Device Identifiers: When you use our products on your mobile phone, we collect information including device model, operating system version, IP address, unique device identifiers, time zone, system language, and similar data.

4.6 User Behavioral Data: When you perform actions within the product, we collect data about how you use the application, such as chat duration, interaction frequency, content you click on, and features you use.

4.7 Anomaly Data: When you access the application, we collect log data, including error reports and crash logs. This type of data is collected in an anonymized manner.

5. How Do We Use Your Information?

5.1 Any personal data we collect is used in accordance with this Policy, as detailed below:

5.2 Specially Protected Information:

You may choose to provide information about your religious views, sexual orientation, political opinions, health status, race or ethnicity, philosophical beliefs, or trade union membership. This and certain other types of information may be subject to special protections under the laws of your jurisdiction.

6. How Do We Share Your Personal Data?

We never sell users’ personal data to others.Your personal data is not transmitted directly from your application to another application on your device.In addition, we may share and disclose your personal data as described below:

6.1 Service Providers:Service providers that perform work on our behalf and require access to certain personal data to provide services to us. These companies include, but are not limited to, customer support service providers, cloud storage providers, analytics service providers, and anti-fraud companies.

6.2 Payment Processors:We use third-party payment processors to facilitate payments when you use our services. These third parties may access your personal data and perform these tasks on our behalf.

6.3 Auditors and Consultants:We may share your data with external auditors, consultants, and professional service providers (such as lawyers, accountants, insurers) to ensure compliance with regulatory requirements and industry standards, conduct audits, resolve disputes, and similar purposes.

6.4 Law Enforcement, Government, and Regulatory Agencies:We may disclose certain of your data to government or law enforcement officials, or to private parties. We will decide, at our sole discretion, whether to disclose such data if we believe it is necessary or appropriate, for instance, to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we consider to be, or to pose a risk of being, illegal, unethical, inappropriate, or legally actionable. We may also need to disclose personal data pursuant to valid requests from public authorities, including to meet national security or law enforcement requirements.

6.5 Mergers and Acquisitions:If we are involved in a merger, acquisition, or asset sale, your information may be transferred or shared as part of that business transaction.

7. Tracking Technologies

We UseWhen you access or use our services, we may employ technologies including web beacons, local storage, Android ID, and other similar technologies (collectively referred to as "Tracking Technologies"). These technologies help us automatically collect information about you, your device, and your behavior during use. By analyzing and processing this information, we can enhance your browsing experience, improve service operation efficiency, conduct data analysis, provide personalized features, and display content and advertisements that better align with your interests and preferences.

7.1 What types of tracking technologies do we use?

• Strictly Necessary Tracking Technologies: These tracking technologies are automatically deployed to your device when you visit our services or perform certain actions within the application or website. They are essential for the proper functioning of the services and the implementation of core features, allowing you to browse and use our services smoothly. Given their necessity, we do not require separate consent when using such technologies.
• Functionality Tracking Technologies: These tracking technologies are used to remember choices you make while using the services (such as language preferences or region settings) to provide you with a more convenient and personalized experience. For example, they may be used for authentication (recognizing your login status) and to support other enhanced features, thereby improving your overall experience.
• Performance and Analytics Tracking Technologies: These tracking technologies collect information related to your online activities, such as your time spent on the services, visit frequency, feature usage, and content interactions. This data is typically analyzed in an aggregated or statistical form for research, performance optimization, and service quality improvement, and does not individually identify you.

7.2 How and by whom are tracking technologies stored on your device?

When you access or use our services, we may place first-party tracking technologies on your device. At the same time, certain partners (such as analytics or advertising service providers) may also use their own third-party tracking technologies within our services. These technologies may remain active during and after your visit.You can manage or restrict relevant tracking through our privacy preference tools (where available) or through your browser and device settings. However, please note that restricting certain tracking technologies may affect the normal use of some features.

7.3 Withdrawing Personalized Advertising Consent Through Device Settings

On Android devices, you can withdraw your previous consent for personalized advertising by going to your device’s Android settings and enabling the "Opt out of Ads Personalization" or similar option within the Google Ads settings. The specific settings path or name may vary depending on the Android system version or device manufacturer.

8. Reasons and Methods for Processing Your Information

9. Sources of Personal Data and Sensitive Data Disclosures

9.1 During the relevant period, we may obtain the categories of personal data described above from the following categories of sources:

• Directly from the consumer/user themselves;
• Advertising networks and marketing partners;
• Social networking platforms and third-party social services.

9.2 Important Disclosure of Sensitive Personal Data PermissionsThe application involves the following sensitive personal data. We provide a detailed introduction to the purposes and processing methods below.

10.       Third-Party Integrations and Related Privacy Policies

We may use software development kits (SDKs) and related technical services provided by third-party service providers (such as Adjust, Google Play Billing) to support application functionality, payment processing, service analytics, performance monitoring, security protection, and operational optimization.

Where applicable, these third-party services may collect and process certain technical data, device information, log data, usage information, and transaction-related information on our behalf or for their own independent data processing purposes. The relevant data processing will comply with applicable legal requirements and be subject to the respective third party’s privacy policy.

For further information on how third-party services collect, use, and protect your information, we recommend that you read their respective privacy policies and related disclosures. The relevant SDK purposes and links to their privacy policies are listed below.

11.          How Do We Transfer Your Information?
    1.    Why is information transferred to other countries/regions?

As [Hipporate] operates globally and our users are located all over the world, it is necessary for us to transfer information for various reasons, primarily to meet the needs of the following scenarios:

• You share your information and interact with family or friends.
• Fixing, analyzing, and improving our products.
  2.    Where is information stored?

Your information may be transferred or relocated to, or stored and processed in, the following locations:

• Our data centers, distributed in the United Kingdom, the United States, and other locations.
• Countries/regions where [Hipporate] is available.
• Other countries/regions where our service providers may be located.
  3.    How do we safeguard your information？

11.3.1 We conduct international data transfers based on the following rules/consensus:

• We adopt the Standard Contractual Clauses approved by the European Commission and other relevant authorities;
• We adopt equivalent mechanisms provided for under the laws applicable to data transfers to the United States and other countries/regions.
• The application uses encryption in transit to protect user data flowing from the end user’s device to the servers when data is collected or shared. For example, the application provides video calling services, and the service provider maintains various encryption measures. The application declares in its data security section that data is transmitted over secure connections, using best industry standards to securely encrypt data in transit between the user's device and the application servers.
• The application uses encryption technologies to store and transmit sensitive information.
• Only authorized personnel have access to your personal information.
• We collect and store your information only to the extent necessary.

11.3.2 Please be aware:

For your non-sensitive information, such as your email address or IP, we cannot guarantee absolute security.When you provide personal information or related sensitive information to any third party during your use of the application, we consider this to be your right, and it does not fall within the scope of our protection.

12.       About Marketing and Advertising

We may use your personal information, either directly or through trusted third-party partners, to send you promotional communications regarding our services, or to introduce other products, services, websites, or applications offered by us and our business partners (collectively, "Marketing Partners") that we believe may be of interest to you.

In addition, we may cooperate with advertising service providers, data analytics companies, and social media platforms to show you advertisements that better match your interests, both within and outside our services. These partners may use device identifiers or similar technologies to collect information about your interactions with our services and other websites or applications to help us assess advertising effectiveness and optimize ad delivery.

In certain cases, we may provide advertising partners with processed, limited identifiers (such as hashed email addresses or device identifiers) to enable matching of relevant content or offers across different platforms. Some third parties may also collect information within our services through their own technologies, and their data usage will be governed by their respective privacy policies.

Please note that we may still send you important notices related to your account or services, such as account updates or policy changes.

13.       How Do We Retain Your Information?

We retain information for as long as it is necessary for the provision of our products, to fulfill our legal obligations, or to protect our or others’ rights and interests. We determine the appropriate retention period on a case-by-case basis, considering the following factors:

• Whether we need the information to operate or provide the product. For example, we need to retain some of your information to maintain your account, display your profile, and preserve your text chat history with friends.
• The need to retain information for legitimate purposes. For example, to prevent harm, to investigate potential violations of our Terms or policies, and to enhance security and integrity.
• In the following circumstances, we will determine the retention period based on the specific situation:
  1. Legal requests or obligations
  2. Government investigations
  3. User complaints or regulatory (safety/violation monitoring) procedures

Scenarios where the retention period can be determined:

• When you actively cancel your account, your personal data will be automatically deleted within 90 days.
• Please be aware that when we act as a data controller, we will retain personal information in accordance with relevant policies, laws, regulations, and the purposes for which the data was authorized. The retention period will not exceed what is actually necessary for the original purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process the data, and the requirements of applicable policies and laws. Once the purpose for which it was stored changes, it will be deleted immediately.

14.       How Do We Delete Your Account Information and Data?

You may request the closure of your account and the deletion of the associated personal data at any time. To initiate this process, please log in to your account and submit a deletion request in your account settings. Once confirmed, the account deletion takes effect immediately; your account and related personal information will be permanently deleted and cannot be recovered or reactivated.

• Account deletion path: Settings → Delete Account → Pop-up Confirmation → Confirm Deletion
• After your account is successfully deleted, your personal data will be automatically deleted within 90 days. If you still wish to use our services, you may re-register and create a new account. If you have any questions or require assistance during the account deletion process, please feel free to contact us via Gmail.

15.       Child Safety Standards

Under the operation and management of Hipporate, we are committed to providing a safe, healthy, and strictly regulated interactive environment for all users. These Child Safety Standards serve as a public policy document, explicitly stating our zero-tolerance stance on Child Sexual Abuse and Exploitation (CSAE) and ensuring compliance with the Google Play Child Safety Standards Policy. These standards apply to all Hipporate users and the content they publish.

15.1 Zero-Tolerance CSAE PolicyHipporate maintains a strict prohibition against any form of CSAE, including but not limited to:

• Creating, uploading, sharing, exchanging, or distributing pornographic or sexualized content involving minors.
• Sexually grooming, deceiving, coercing, or manipulating minors.
• Soliciting, attempting to obtain, or exchanging nude photos, sensitive images, or personal information of minors.
• Engaging in sexually suggestive communication, sexual role-playing, or other inappropriate interactions with minors.
• Attempting to contact, lure, or guide minors into inappropriate conduct.
• All violations will be handled in accordance with laws and regulations and may be reported to law enforcement agencies.

15.2 Child Protection

15.2.1 Age RestrictionsHipporate is only available to adults aged 18 and over. The platform will implement age verification and immediately restrict or ban accounts of users suspected of being minors.

15.2.2 Content ModerationThe platform employs a combination of automated monitoring and human review to continuously monitor the following content:

• Live video
• Text chat
• Images and videos uploaded by users
• Any behavior that may involve minors
• High-risk or suspicious content will be removed immediately and escalated or reported as necessary.

15.2.3 Reporting Mechanisms

Users can report content or behavior involving CSAE, suspected minors using the platform, or the grooming or exploitation of minors. Serious reports will be prioritized and typically receive an initial response within 24 hours.

15.3 Prohibited Content and Behavior

• Inappropriate interactions targeting children (e.g., touching or caressing).
• Grooming children (e.g., befriending a child online for the purpose of engaging in sexual contact with that child online or offline and/or exchanging pornographic images with them).
• Sexualizing minors (e.g., depicting, encouraging, or promoting images of child sexual abuse, or content that portrays children in a manner that could lead to their sexual exploitation).
• Sextortion (e.g., threatening or blackmailing a child by means of real or claimed access to the child’s intimate images).
• Child trafficking (e.g., promoting or luring a child for the purpose of commercial sexual exploitation).

15.4 Enforcement Standards

To ensure platform safety, Hipporate adopts the following enforcement standards for violations:

• Content Handling: Violating content will be removed immediately upon discovery.
• Account Management: Violating accounts may be suspended or permanently banned, including device bans if necessary.
• Legal Reporting: Behavior involving CSAE will be promptly reported to law enforcement authorities.
• Further Measures: The platform reserves the right to take additional legal action against severe violators.

15.5 Developer Statement

Hipporate is committed to continuously maintaining and publicly updating these Standards to ensure strict compliance with the Google Play Child Safety Standards Policy and the child protection-related laws and regulations of various countries, and to providing users with a lawful, trustworthy, and safe usage environment through continuously strengthening platform security management measures.

16.       Protection of Minors’ Privacy

We place great importance on the privacy protection of minors. In accordance with the minor safety policies of the distribution platform, we refuse to provide services, data collection, and marketing promotions to users under the age of 18.

We place great importance on the healthy development of minors and wish to work with you to protect them. You have two ways to join us in this task:

• File a complaint via "Feedback" in the "Settings" menu of the application;
• Contact us via our customer service email at: qwive.fiigur@gmail.com

Our specific measures are as follows:

16.1 Data Collection Restrictions

• We do not knowingly collect, store, or process any information from users under the age of 18, including but not limited to their name, address, email, contact details, device identifiers, location data, and any personally identifiable information.

16.2 Handling of Non-Compliant Data

• If we discover or are notified that a user under 18 has provided personal information, we will immediately take the following actions, including but not limited to:
  1. Immediately delete the relevant data and completely remove it from our servers or databases;
  2. Ban the associated product account to prevent continued access to and use of the application;
  3. Notify the user that their account has been closed and their data has been deleted;
  4. Refuse further registration attempts by that user to prevent the possibility of them providing personal information again.

16.3 Mechanism for Reporting Minors

• If you discover a suspected minor user while using our products, please retain the relevant evidence (content or evidence with a clear indication) and contact us immediately via the customer service email or the in-app complaint portal. We will complete the verification and processing within 72 hours of receiving your email, and will inform you of the outcome via email.
• If you are a parent (or guardian) and discover that the individual under your guardianship is using our product, please contact our customer service immediately via the customer service email or the complaint portal. We will complete user verification and the corresponding actions within 24 hours of receiving the email or complaint ticket, and will inform the guardian of the outcome via email. In this context, we strongly support and recommend that guardians remove or uninstall the application themselves.

17.       Your Privacy Rights and Choices

Depending on the laws of your jurisdiction, you may have specific rights regarding the collection and processing of your personal data. If these rights apply to you, you may contact us at any time via email (qwive.fiigur@gmail.com) to exercise the following rights:

17.1 Right of Access to Your Personal Data: You can log in to your account at any time to view the personal information we store, including but not limited to username, email address, profile picture, and chat history.

17.2 Right to Data Portability: You have the right to request that we move, copy, or transfer your personal data from one IT environment to another in a secure and reliable manner, without hindering its usability.

17.3 Right to Erasure/Right to Delete: You have the right to request the deletion of your personal information, including but not limited to account data, chat records, and payment information.

17.4 Right to Rectification: If your personal information changes and this affects your normal use of the application, you may update the relevant information within the application or submit a correction request via [qwive.fiigur@gmail.com].

17.5 Right to Restrict or Object to Processing: In certain circumstances (such as those involving security or legal compliance requirements), we may not be able to provide full access, but we will endeavor to accommodate your request and provide a reasonable explanation.

17.6 Right to Limit the Use and Disclosure of Your Sensitive Personal Data: You have the right to request that the collection of your sensitive personal data be restricted to what is strictly necessary for the performance of our services.

17.7 Right to Withdraw Consent: If we process personal data based on your consent, you have the right to withdraw that consent at any time.

17.8 Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where the decision is necessary for entering into or performing a contract between you and us, or is based on your explicit consent under this Agreement.

17.9 Right to Opt-Out of the Sale or Sharing of Personal Data: If we sell or share your personal data for the purposes of behavioral targeted advertising, you may request to opt-out. Even so, we may still disclose limited information to partners as necessary to support legitimate business operations such as service provision, system security, data analytics, or fraud prevention.

17.10 Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights, for instance, by being offered a different price or product, or a different level or quality of service, solely based on your request.

• Please note that these rights are not absolute, and all requests are subject to applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also, at any time and at our sole discretion, correct, supplement, or delete incomplete or inaccurate information in accordance with our internal policies.

If you have any questions about your privacy rights, please feel free to contact us via customer service.

18.       Updates to the Privacy Policy

• This Privacy Policy will not be updated arbitrarily unless the following circumstances occur: explicit requirements from Google Play policies, changes in relevant laws and regulations, the introduction of new features or services by us, or business and technological adjustments.
• If this Policy is updated, we will inform you of the relevant changes in a timely manner through means including but not limited to in-app notifications, email, and official announcements.
• If you continue to use the application after receiving notice of a policy update, you will be deemed to have agreed to the updated Privacy Policy content. If you do not agree with the policy changes, you can adjust the relevant data processing permissions through the privacy settings page, contact customer service to discuss alternative solutions, or choose to deactivate or delete your account and the application.

19.       Version Notes

This Privacy Policy is drafted in English, and the English version is the original and controlling version. Versions in other languages are provided for reference only. In the event of any discrepancy in understanding between a translated version and the English version, the English version shall prevail, and its legal effect and scope of application shall be based solely on the English version.

20.       How to Contact Us

If you have any questions, comments, or suggestions regarding our services, the personal information we collect, or how that information is processed and used, please feel free to contact us at any time via email at qwive.fiigur@gmail.com. We will respond and address your inquiries as soon as possible.

Thank you for choosing [Hipporate]. We always attach great importance to the security of your personal information and privacy, and will continue to optimize the service experience, striving to provide you with safer and higher-quality products and services.